AfricShopping is the FIRST online marketplace for African products in Europe. AfricShopping was established to bring buyers and sellers of African items in Europe together on a single platform, thereby solving the problem of having to move from shop to shop in order to complete shopping.
AfricShopping is a FREE e-commerce website provider, providing sellers with customizable online stores. All products uploaded to a seller’s store are included in the marketplace after administrators’ review.
Do I need to register an account to buy products on AfricShopping?
You do not need to register to buy on AfricShopping. You can place your order by adding items to your shopping cart, and then checkout.
How do I contact a seller?
On the product page click “Seller Info” tab, then click on the name of the seller e.g Seller: “Wale Kufor” to visit seller’s store pages, there you can fill out seller’s contact form.
How do I check a seller’s feedback?
Feedbacks can be seen on individual seller’s page, if the seller has received any feedback from previous buyers.
I hold coupon of a particular store, not general AfricShopping coupon. How do I use it?
You can use such coupon by first search for the store name under store list, and then do your shopping in that store; there you can apply your coupon code when checking out.
What payment methods are accepted?
Payment can be made either through direct bank transfer or PayPal. Through PayPal you can also pay with your credit card if you don’t have a PayPal account.
How do I check my order status?
You can check your order status by clicking on “Track My Order” tab or log in directly into your account. You can also contact the seller directly for your order status or any other questions regarding your order.
How do I cancel my order?
If you did not complete payment the order will be automatically cancelled. If you completed payment for the order you must contact the seller directly for your cancellation request.
What can I do if a seller does not ship my order and/or does not respond to my questions?
You can report the seller to AfricShopping, and we will contact the seller on your behalf to initiate a response. If he fails to respond and the complaint is for non-received order, we will try to refund the transaction.
When can I file a complaint regarding late delivery of an order?
You can file a complaint with AfricShopping after the days mentioned in ourshipping policyhave lapsed.
How do I return an item purchased on AfricShopping?
Click hereto read our shipping and return policy for details.
Can I get a refund from AfricShopping?
Yes you can, if your return meets our policy. Here you can read more details aboutrefund policy.
How do I become a seller on AfricShopping?
Getting started is easy! clickhereto register as a seller. However, existing customer who already has an account can also upgrade to seller from my account section.
Are there costs to sell on AfricShopping?
It is absolutely FREE to open a store on AfricShopping. However, AfricShopping currently charge a commission of 10% plus 0.35€ on the final value fee after a successful sale. Final cost may vary according to the category of the product you sell.
Why should I pay marketplace cost?
We are spending considerable efforts and money to drive buyers to our marketplace, from which you as a seller benefit. This small fee will allow us to continue providing you with excellent services.
Can I sell internationally?
Yes you can sell internationally. But it should be noted that taxes and buyers protection policies vary from country to country and these have to be considered in international selling.
Do I need to download special software to set up my AfricShopping store?
There is no software required to build and manage your store.
Does AfricShopping provide shipping services to ship items?
Yes, AfricShopping provides logistic assistance to selected merchants.
Is there a limit on the number of products I can sell in my AfricShopping store?
No limit to amount of products you can sell on your AfricShopping Web Store.
Can I open more than one AfricShopping store?
Yes, you can open multiple stores on AfricShopping. But each store must be registered with a unique email address and must be in accordance with ourTerms of Service.
What payment options are supported on AfricShopping?
Sellers must have a valid PayPal account with AfricShopping. All Transactions are being processed through PayPal Secure Chain Transaction System. PayPal fees may be applicable. If you do not have a PayPal account, clickhereto open one.
What products am I not allowed to sell on Africshopping?